Need help?

HELLO & thanks so much for stopping by!

Need some help? Please click on the topics below for more info about the most commonly asked questions. If you still need assistance, please do not hesitate to contact me and I'll be happy to help!

• The Perfect Gift - Signature Shy Siren Gift Packaging
• Returns & Exchanges
• Lead Times, Shipping Info & Rates - USA & International
• Sales Tax - USA & International
• Gift Cards / Gift Certificates
• Something Else? Contact Me!

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THE PERFECT GIFT:

Anticipation + delight!

It's not just a piece of jewelry. Opening a package from Shy Siren is meant to be an experience of anticipation + delight, of the possibilities + imagination.

Each jewelry design is beautifully presented with the same intention + attention that went into creating the piece. 

PLEASE NOTE: In an effort to reduce excess packaging waste and increased shipping costs, I may combine multiple pieces of jewelry into one gift larger gift box. If you would like separate gift boxes, please just let me know & I will be very happy to accommodate!

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RETURNS and EXCHANGES:

I want you to love the pieces you buy at the Shy Siren shop. If you're not absolutely delighted, please contact me within 10 days of receipt to coordinate an exchange or refund. I'll need to receive your item back within 21 days of your receipt (3 weeks).

Please send your items back to me in the original protective and gift packaging via a trackable courier (USPS/UPS/FedEx). Please also consider purchasing tracking and insurance, as I am not responsible for items lost or damaged in the return transit back to me.

Sorry, shipping charges on the original order are not refundable, unless it was my error.

If a mistake is made on my end with your order, or if an item was received damaged, I will gladly provide you with a pre-paid shipping label for the return back to me, and we will coordinate either a replacement or a refund! Otherwise, shipping of your return or exchange is the responsibility of the customer. 

To be eligible for a full return (minus shipping costs), your item must be unused/unworn/unaltered and in the same condition in which you received it. It must also be in the original packaging.

If the returned item(s) is visibly worn, used, altered or damaged by customer or without complete packaging, a re-stocking fee of 20% - 50% will be assessed based on the return condition, unless we have otherwise discussed and agreed on a solution PRIOR to the return.

If you have any questions whatsoever, please feel free to contact me! I am happy to try to troubleshoot any issues that may arise.

 

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LEAD TIMES, SHIPPING INFO & RATES (USA & INT'L):

MOST ORDERS ship within 1-3 business days (Monday through Friday) of your order. Some items have a longer lead time (3-5 business days or 7-10 business days), and I do my best to show this lead time in the item description.

All standard shipments are shipped via United States Postal Service (USPS) First Class Domestic & International (Worldwide). USA shipments include tracking and delivery confirmation. USA tracking numbers can be followed online at the USPS website.

PLEASE NOTE: If your order is over $200 USD and shipping to the USA, I may opt to ship your order with Signature Required. This is at no extra cost to you, but to ensure a secure delivery of your order. Thank you for your understanding.

 

USA FIRST CLASS SHIPPING:

Please allow approx. 2-5 days for delivery of your order from the date of shipment. Please make note of the lead time required to prepare the jewelry for your order.

ORDER TOTAL:	USA SHIPPING:
$0.00 - $99.99	$4.95
$100.00 and up	FREE

INTERNATIONAL FIRST CLASS SHIPPING:

FALL 2021 UPDATE:
DUE to COVID and NEW TARIFF REQUIREMENTS around the world, this website SHYSIREN.COM offers International Shipping to CANADA only. For shipment to other countries, I invite you to shop for Shy Siren jewelry & accessories at my Etsy shop!

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DUE TO COVID, PLEASE ALLOW ADDITIONAL TIME FOR DELIVERY.
Please allow approx. 2-4 weeks for your order to arrive to destinations outside of the United States. Some international shipments can be delayed due to Customs, so please allow extra time for this possibility. PLEASE NOTE: Any Customs fees & taxes are the responsibility of the Customer.

ORDER TOTAL: (USD / $)	INT'L SHIPPING: (USD / $)
$0.00 - $99.99	$16.95
$100.00 - $149.99	$18.95
$150.00 - $199.99	$22.95
$200.00 - $299.99	$26.95
$300.00 - $399.99	$34.95
$400.00 & up	$42.95

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SALES TAX:

USA Sales Tax:
I must charge sales tax on orders shipped to North Carolina (NC), where my studio is located. Because of various fulfillment warehouses across the USA, I must also collect sales tax from customers located in: California, Florida, Tennessee, Pennsylvania & Kentucky.

INTERNATIONAL ORDERS:
IMPORTANT: International orders are considered Delivered At Place (DAP). This term indicates that the Shy Siren only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees due to or incurred by the import of merchandise into their country.

Please International shipments can not be marked as "Gifts" for the purposes of avoiding Customs fees or tariffs upon import to your country.

Shy Siren will NOT be liable for ANY Customs charges. If you refuse delivery of your package because of import taxes, customs duties or fees, Shy Siren reserves the right to charge for the return cost of the parcel. This amount will be deducted from your refund once the item is received & inspected by Shy Siren.

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SHY SIREN GIFT CARDS (Gift Certificates):

Shy Siren gift cards are available in a range of denominations and never expire.

• All gift cards are digital.
• The digital gift card will be immediately sent to the email address of the customer who purchased the gift card (no physical card will be mailed).
• The gift card may be used over multiple orders. If there's not enough balance remaining for the purchase, a secondary payment method will be requested during checkout.
• Gift cards are not refundable/returnable and can not be exchanged for cash.
• Discount codes may not be applied to the purchase of gift cards.
• Purchased gift cards never expire.
• Gift Cards that are gifted directly from Shy Siren as prizes or compensation may have an expiration date.
• There are no activation fees or added service fees, or fees that reduce the value of the card over time.

If you have any questions about gift cards, please contact me!

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